Reliability is in our fibre...

Reliable fibre internet connectivity for home or small office

Reliable fibre internet is why people choose our Fibre products. We offer reliable high speed and low latency connectivity. It is ideal for persons who run a tight ship and who requires little downtime and high amounts of bandwidth on demand.

Home Users

High Bandwidth

Large Downloads

Telecommuters

Gamers

Home Office

Digital Influencers

Fibre Networks and Packages

Providing realiable fibre internet connectivity will always be our number 1 priority. Until something better comes along. Then we will bring you that.

Lionel Redelinghuys (CEO)

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Testimonials

Our Reliable Fibre Internet Connectivity Vision

Reliable fibre internet connectivity is the reason why we exist. Ensuring we provide only the best fibre products is a personal matter to our CEO and Founder, Mr. Lionel Redelinghuys.

Out of shere frustration for his ADSL internet connection he wanted to do something to contribute to the growth of fibre technology in South Africa and not knowing much about fibre technology (or networks for that matter) the only ways in which he could contribute at the time was to become a certified fibre optic specialist with the FOA, establish a community fibre movement in his neighborhood and start a business that actively contributes to the growth of the technology in South Africa.

With this approach he has learnt a great deal not only about fibre technology but also the supporting technologies and the industry as a whole.

Our journey to reliable fibre internet connectivity

bitCONNECT was registered in 2014 (Originally Fibre Optic Broadband).This was right at the start of the fibre age in South Africa and at the time Vumatel was preparing to become the very first FTTH operator in the country. Soon after MTN and Openserve followed suit and reliable fibre internet connectivity was shaping up to be the future of internet in South Africa.

Since reliable fibre internet connectivity was not widely available at that time Lionel thought it good to get his hands dirty as a subcontractor for a major fibre contracting company and then became involved in the building of the very first Openserve fibre networks in Pretoria.

Having learnt all he could he felt that he had contributed what he could and felt assured that the industry is well on its way to growth. He moved on to the next phase which was becoming an ISP but yet, reliable fibre internet connectivity was not a widely available product so he turned to servicing people in areas where there was a real need for reliable connectivity instead. As a reseller for Bronberg Connect at the time he helped many people realize that there were real alternatives to ADSL such as Wireless internet.

His Facebook community “Moot Fibre Movement” also got great traction and it is thanks to this initiative that networks such as Frogfoot considered areas in the Moot in Pretoria for their development plan. This was turned into some of the largest fibre rollouts in the area to date and set the scene for various fibre network operators including Openserve, MFN, Herotel and others to target the area.

Today bitCONNECT is well under way building its own fibre networks and providing reliable fibre internet connectivity to communities directly and for anyone not covered by the bitCONNECT footprint there is our open access products such as those on this page.

Whenever a customer has a complaint about their internet connection, and especially when a customer expresses a deep concern about their experience Lionel takes the matter personally. Because this is something he really cares about it is of the utmost importance to him that customer complaints are dealt with in a way that shows care and insight. 

While it is less likely nowadays for Lionel to interact directly with clients he still cares deeply about your happiness and takes great care in choosing exactly the right products and people to care for you.

We are aware that our prices aren’t the lowes in the country, and honestly we’d like to keep it that way. There is only one way we will be able to continue providing an A-grade service and that certainly can’t happen while being the cheapest around.

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Although we endeavor to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by our last-mile partners, which may sometimes have slight inaccuracies. The installation and activation fees are prescribed by the last-mile provider, not bitCONNECT

Getting Started...

Fibre can be used by anyone but it is best suited to users with high data demands (gamers and streamers) and who seek the ultimate reliability in non-mobile consumer internet connectivity. If you are looking to use many gigabytes, download at blazing fast speeds, game with the lowest possible latency and have as few as possible interruptions then this is for you.

Step 01 – Check Fibre coverage: Complete the coverage enquiry form or visit one of the listed coverage checkers to find out whether you are covered. Remember that you can only apply for packages on the network you are covered for.

Step 02 – Wait for us to check you coverage. If you are covered then sign up with bitCONNECT via our online application process.

Step 03 –  The next step is to have a Fibre line brought onto your property. Once you’ve signed up for Fibre, the relevant provider e.g. Openserve will be in touch to help you get the Fibre line installed to your premises. After that we will send you a router (if your ordered one) to get you connected.

Step 04 – Unbox and connect your router. Now you’re all set up and can enjoy faster internet with HD or 4K streaming, faster downloads, and uninterrupted surfing and gaming. Enjoy!

The process can take anywhere from 5 to 21 days. This may vary depending on any number of factors including availability of installation technicians and activation times. Once the line is activated we will send you a WiFi router or contact you to assist with the setup of your own router.

Yes and no. Although a fibre cable and possibly a subscriber unit may be installed at your home there may be some factors that might cause delays. It is generally better to budget on a normal installation lead time that to get your hopes up for an overnight activation.

Checking coverage...

Click here and use the coverage maps to determine whether any of the networks are available at your home.

If Fibre isn’t available in your area yet, you may consider our Wireless packages or you can email us at info@bitconnect.co.za to find out what your options are.

Shaping and prioritisation...

No, all our Fibre packages are completely uncapped, unshaped and unthrottled – There are no usage thresholds so you can use as much data as you like, whenever you like.

No throttling or shaping will be applied.

Any consumer or home internet is always a best effort service. This applies even to Optical Fiber, Wireless & LTE-A. Best effort means that the service provider always does their best to make available as much bandwidth as possible and to resolve issues and keep the network functioning as good and fast as possible, but gives no guarantee about the bandwidth, uptime or resolution times. This helps networks and ISP reduce the cost of their services so that ordinary consumers are able to afford them.

If you need to get a new Fibre line installed, your router will only be delivered once we receive an installation confirmation from the Fibre provider. If you already have Fibre installed, your router will be despatched at the time of your order.

General...

Yes and No.

Only Openserve has coverage inside certain business complexes but it’s important to note that the service levels maintained is not optimal for business use. Although we do offer dependable fibre internet, as a business you may not be happy with a “Best Effort” service level.

As a business you expect VIP treatment and super fast fault resolution times. Residential services simply does not cater for this and we can therefore not with a clean conscience recommend a residential service to a business. You will likely swear at us if your internet connection goes down and you have to wait 2-3 days for a technician to restore your service.

FYI. Residential services are all best effort and provides no guarantees in terms of uptime, bandwidth or response and resolution turnaround times.

If you do sign up for a residential service with the intent of using it for business you do so at your own discretion.

No! You do not require a telephone line in order to get fibre connectivity. You do have the option of adding a VoIP phone line however.

The simple answer is no.

Although some DSL (especially VDSL) routers will work on a fibre line they are generally not designed to handle more that 40Mbps internet throughput.

Since fibre is a fixed line service, you will only be able to use it at a single location. Your data account will also be limited to only one address.

The installation fee includes cabling up to 30 metres. If your installation requires additional cabling or trenching, a site survey will be done, after which you will receive a quote from the applicable last-mile provider. Should you choose to proceed, you will be liable for any additional costs incurred. The additional cabling is usually directly payable to the applicable last-mile provider.

Installation costs include:

  • Cabling up to 30M
  • Fibre Optic Network Terminal (ONT)

Yes, activation fees are also applicable on line migrations (when you move from one ISP to another).

Fibre lines cannot be “moved”. Instead we need to terminate the old service (standard cancellation terms will apply) and order a new service for the new location.

Any cancellation penalties as set out in the contract will apply.

For free installs where you have a month-to-month contract the full installation fee will apply if you cancel prior to the 6 month minimum period.

For 3, 6, 12 and 24 month contract period 60% of the remaining contract term’s fees will be payable along with the outstanding amount of the installation fees and any other outstanding balances on your account.

No thanks to COVID-19, many people are having a tough time making ends meet and we get that.

However, we do take non-payment seriously and clients who fail to keep their accounts in good standing can expect the following reprecussions:

  1. Suspension of services (services will remain billable while suspended even if you’re on a month-to-month contract)
  2. After 60 days your account will be stopped and services cancelled
  3. We will continue to try and recover the money owed
  4. Continued failure to settle the account will result in a blacklisting with the major credit bureaus. The listing will be removed once full payment is received.

Month-to-month contracts are still contracts. Some people confuse them with pay-as-you-go but this is not true. A month-to-month contract still legally binds you to the terms of the agreement which you signed and terminating such a contract still requires written notice and full payment of outstanding fees.