Free Installation and Activation
Activation of Existing Line
no fup. shaping. catch. 100% Pure Internet Joy!
Please note that bitCONNECT does not guarantee WiFi coverage or speed over a WiFi connection. Please let us know if you would like to be referred to a qualified WiFi and networking installer.
If a Fibre Network Operator (FNO) has installed infrastructure but it's not live yet then you may preorder package from us.
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Connectivity is not a luxury, it’s an essential part of modern life. Don’t you think it should be effortless too?
~ L Redelinghuys (CEO) ~
Do I have fibre network coverage?
Find your ideal fibre plan! Discover the available options for fibre internet at your address and choose the perfect fit for your needs.
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Unlock the convenience of checking network coverage effortlessly on WhatsApp. Just click the button or scan the QR Code, and our dedicated team will swiftly assess availability and provide you with the information you're looking for.
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power of fibre.
Upgrade to ultra-fast fibre internet and unlock the freedom to do whatever you want, whenever you want. With speeds up to 1000Mbps, you can now:
Don’t settle for slow internet speeds – get fibre and take your online experience to the next level.
Elevating Connectivity: The ZoomFibre Advantage.
In the event that ZoomFibre is the sole fibre network available in your area, you may feel limited in your options. However, it might surprise you to know that certain areas have the presence of multiple fibre operators. Let’s explore some compelling reasons why ZoomFibre is an ideal choice.
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No Telephone Line Needed... Connect More Devices...Fast & Reliable Fibre Internet... Unlimited Joy!...
While we strive for accuracy in our coverage data, occasional discrepancies may arise due to the maps provided by our last-mile partners. It's important to note that installation and activation fees are determined by the last-mile provider, not bitCONNECT.
Fibre can be used by anyone but it is best suited to users with high data demands (gamers and streamers) and who seek the ultimate reliability in non-mobile consumer internet connectivity. If you are looking to use many gigabytes, download at blazing fast speeds, game with the lowest possible latency and have as few as possible interruptions then this is for you.
Step 02 – Our dedicated team will promptly assess availability and inform you if you’re covered. If confirmed, proceed to sign up with bitCONNECT through our online application process.
Step 03 – If covered, the next step is bringing Fibre to your property. After signing up, the relevant FNO provider e.g. Zoom Fibre will be in touch to help you get the Fibre line installed to your premises. After that we will send you a router (if your ordered one) to get you connected.
Step 04 – Unbox and connect your router for faster internet, HD/4K streaming, quicker downloads, and seamless surfing and gaming. Enjoy!
The process typically takes 5 to 21 days. This may vary depending on any number of factors including availability of installation technicians and activation times.
Once the line is activated, we’ll send you a WiFi router or assist you with setting up your own router. (Additional setup fee of R350 excl. VAT will apply if bitCONNECT needs to assist with setup)
Your router will only be delivered once we receive an installation confirmation from the fibre provider (FNO). If you already have fibre installed, your router will be dispatched at the time of your order.
Yes and no. Although a fibre cable and possibly a subscriber unit may be installed at your home there may be some factors that might cause delays. It is generally better to budget on a normal installation lead time than to get your hopes up for an overnight activation.
Your fibre line is payable from the day which it is activated.
Our system automatically generates a pro-rata invoice for the service from the day of activation to the last day of that month.
All internet services are billed from the date of activation in advance and calculated in pro-rata.
Pro-rata invoices are due immediately and should be paid by EFT immediately when received.
Normal monthly invoices are generated and distributed on the 20th of each month and are due no later than the last day of the same month.
No, unfortunately not. Please let us know if you would like to be referred to a qualified WiFi and networking installer.
Please note that bitCONNECT does not guarantee WiFi coverage or speed over a WiFi connection.
No, all our Fibre packages are completely uncapped, unshaped and unthrottled – There are no usage thresholds so you can use as much data as you like, whenever you like.
No throttling or shaping will be applied.
Any consumer or home internet is always a best effort service. This applies even to Optical Fibre, Wireless. Best effort means that the service provider always does their best to make available as much bandwidth as possible and to resolve issues and keep the network functioning as good and fast as possible, but gives no guarantee about the bandwidth, uptime or resolution times. This helps networks and ISP reduce the cost of their services so that ordinary consumers are able to afford them.
Yes and No.
We do not recommend FTTH products for use in enterprise environments, however if in an SME environment where guaranteed bandwidth is less important these products would be sufficient.
No! You do not require a telephone line in order to get fibre connectivity. Fibre is a standalone service.
The short answer is no.
Although some DSL (especially VDSL) routers will work on an Zoom Fibre line they are generally not designed to handle more that 40Mbps internet throughput. If you are planning to order a 200M line we strongly recommend ordering a compatible router from us.
Since fibre is a fixed line service, you will only be able to use it at a single location. Your data account will also be limited to only one address.
Our free installation includes everything required for a standard installation. Additional fees will be quoted if the installation team has to perform additional work such as digging and trenching in order to supply a fibre line into your home.
No. Although the fibre networks generally do charge an installation fee we do not pass these fees on to our clients.
Fibre lines cannot be “moved”. Instead we need to terminate the old service (standard cancellation terms will apply) and order a new service for the new location.
The line at your old home will remain payable as per the subscriber agreement until the last day of service as per cancellation terms.
If you have a month-to-month agreement and paid for your installation and router outright then no cancellation fees will apply.
If you opted for an installation fee waiver or contract term then please refer to our Terms & Conditions section for the specific terms of such an agreement.
We do take non-payment seriously and clients who fail to keep their accounts in good standing can expect the following repercussions:
- Suspension of services (services will remain billable while suspended even if you’re on a month-to-month contract)
- After 60 days your account will be stopped and services cancelled
- We will continue to try and recover the money owed
- Continued failure to settle the account will result in a blacklisting with the major credit bureaus. The listing will be removed once full payment is received.
Month-to-month contracts are still contracts. Some people confuse them with pay-as-you-go but this is not accurate. A month-to-month contract still legally binds you to the terms of the agreement which you signed and terminating such a contract still requires written notice and full payment of outstanding fees while serving out the cancellation notice period as defined in the contract. This is ALWAYS equal to one calendar month.